Full time Barista (daytimes only)
Job brief
We are looking for a responsible Barista for daytimes at The Exchange. You will directly report to the Manager & Assistant Manager. Your job will be highly important in ensuring we meet our goals of efficiency and high customer satisfaction.
This is a daytime only position and therefore you must be available 8am – 4pm daily including weekends. It is anticipated that you will work a set fulltime shift pattern of up to 48 hours per week, however you must be flexible to occasionally work beyond this on occasions when the business requires.
We recommended that you visit The Exchange before applying to get a feel for what we do.
Responsibilities
To deliver the highest levels of customer service
Maintain stock levels/availability by replenishing display/fridges within company guidelines
Act on initiative to optimize sales to the customer
To produce & serve all drinks to brand standards & recipes, including bar drinks & alcohol as required
To produce & present all food to brand standards
To operate the till in line with brand till operation & cash handling procedures
To maintain customer areas to company standards
To attend team meetings as required
To complete all tasks required by the daily cleaning schedule
To maintain standards of Health, Safety & cleanliness
To sell & demonstrate product knowledge by advising the customer & answering queries
Motivate, coach & support other staff in daytime operations and coffee
Communicate with customers and evaluate their needs. Analyze consumer behavior and feedback
Research emerging products and use information to suggest updates stock
Open & set up for service at The Exchange
Conduct daily audits to ensure The Exchange is functional and presentable
Act as our representative and set an example for our staff
REQUIREMENTS
Proven experience in customer facing position
Enthusiasm to execute outstanding customer service
Friendly manner
Communicate confidently with customers
Flexible approach (ability to be multi skilled)
· Honest and Open
Willing to learn
Ability to work within a team and individually
Presentable, reliable, flexible & committed
Shows initiative